Current
Senior Manager, Technical Account Management
Global customer and shared-services leadership
Leading customer-facing capability development at the intersection of technology, customer outcomes, organizational capability and scale.
Professional Profile
Priyanshu Shrivastava
Technology · Customers · Transformation
Technology and customer organization leader with nearly two decades of experience spanning engineering, technical leadership, customer-facing organizations, transformation and organizational capability building.
Global Customer LeadershipTechnical Account ManagementOrganizational Transformation
Executive Summary
Building capability around technology and customers.
My career has expanded from engineering and technical execution into customer leadership, organizational transformation and capability building.
I work particularly well in environments where the problem is larger than a single function — where technology, customers, people, processes and business outcomes need to be brought together.
My leadership focus is on building practical organizations and operating systems that can deliver value consistently and scale as the business evolves.
Leadership Areas
Areas where experience meets leadership scope.
Customer Organization LeadershipTechnical Account ManagementOrganizational TransformationOperating Model DesignTechnical Program LeadershipEnterprise TechnologySoftware SecurityAI & Emerging Technology
Career
A career of expanding scope.
Previous
Principal Technical & Program Leadership
Engineering, technical programs and enterprise technology
Led complex technical initiatives across products and engineering organizations, connecting technical execution with broader organizational outcomes.
Earlier
Engineering & Technology Leadership
Enterprise technology and cross-functional delivery
Built a broad technical foundation through engineering and technology leadership roles across complex enterprise environments.
Selected Scope
Experience across technology, customers and organizational change.
The detailed scope of individual roles varies by opportunity. This profile represents the broader leadership experience behind those roles.
Customer Organizations
Customer adoption, technical success, value realization, customer engagement and scalable customer-facing capabilities.
Organizational Capability
Building teams, operating models, governance and repeatable mechanisms for organizations that need to scale.
Technology Leadership
Technical depth across enterprise technology, software, software security and complex technical programs.
Transformation
Connecting strategy, technology, people and execution to move organizations toward scalable outcomes.
Education & Credentials
Technical foundation with business and professional depth.
ISB
Global Management Programme
Engineering
Technical Foundation
PMP
Project Management Professional
CSM
Certified ScrumMaster
ITIL
IT Service Management
Thought Leadership
The broader thinking sits beyond the resume.
Articles and perspectives explore leadership, customer organizations, technology, AI and business transformation.
Explore Insights →